Booking Terms & Conditions

Last updated: 9 July 2026

Overview

Welcome to The Silver House Private Villa Janda Baik. We’ve designed our booking terms to be comprehensive, fair, and transparent. Please review these conditions carefully before confirming your reservation.

At a Glance

✓ Full payment required at booking — All reservations are confirmed upon receipt of full payment on a first-come, first-served basis.

✓ Non-refundable commitment — All payments are non-refundable (excluding security deposits). We offer flexible rebooking alternatives instead.

✓ One-year validity period — Your reservation remains valid for one year from your booking date, with multiple modification options.

✓ First postponement complimentary — Change your dates once without penalty when you provide adequate notice.

✓ Reciprocal guarantee — We hold ourselves to the same standards we ask of you. If we cancel, you benefit.

By confirming your reservation, you acknowledge and accept these terms in full.

Key Definitions

Booking Date: The date your reservation was confirmed and payment received

Check-in Date: Your scheduled arrival date

Notice Period: The time between notification of changes and your check-in date

Rebooking Fee: Administrative charge for changing your check-in date

Postponement Penalty: Additional fee for subsequent date changes beyond the first

Medical Emergency: Hospitalization, ward admission, or doctor-certified inability to travel

Standard Days: Regular weekdays and weekends (excludes public holidays and holiday eves)

Section 1: Modifications & Rebooking

A. Rebooking Fees

Your reservation remains valid for one year from your original booking date. Should you need to modify your check-in date, the following fees apply based on notice provided:

• • 14+ days before check-in: No rebooking fee

• • 7–13 days before check-in: 30% rebooking fee

• • 2–6 days before check-in: 50% rebooking fee

• • Within 48 hours of check-in: Reservation considered completed; no modifications permitted

Medical Emergency Exception: Documented medical emergencies (Section C) override the 48-hour restriction. If a medical emergency prevents travel within the 48-hour window, exemptions still apply with proper documentation.

These fees may be combined with postponement penalties if applicable (see Section B). Rate adjustments may apply to your new dates (see Section E).

B. Postponement Penalties

We recognize that plans change. Your first postponement is complimentary when proper notice is provided.

• • First postponement: No penalty

• • Second postponement: 15% penalty

• • Third postponement: 25% penalty

• • Maximum postponements: 3 times during validity period

After your third postponement, the reservation must be completed by the expiration date. Postponement penalties apply in addition to any rebooking fees based on your notice period.

Medical emergencies are exempted from all penalties (see Section C). Rate adjustments may apply (see Section E). The Worry-Free Upgrade (Section G) removes postponement limits and penalties entirely.

C. Medical Emergency Exemptions

Documented medical emergencies are fully exempted from rebooking fees and postponement penalties.

Qualifying Documentation:

• • Hospital admission or emergency room treatment records

• • Doctor’s letter on official letterhead certifying unfitness to travel

• • Contact information for verification purposes

Please submit documentation via email. We will verify credentials to ensure authenticity.

Coverage Scope: This exemption applies to medical emergencies of guests named on the reservation.

For medical situations involving non-traveling family members or other serious circumstances affecting your ability to travel, please contact us directly. While we cannot guarantee exemptions for all situations, we will work with you to find the best solution within our rebooking framework.

Partial Party Situations: If a medical emergency affects only some members of your traveling party, the unaffected guests may complete the reservation or transfer the booking to another group (see Section D).

Worry-Free Alternative: Our Worry-Free Upgrade (Section G) provides complete modification flexibility without documentation requirements, medical restrictions, or verification processes.

Section 2: Alternative Arrangements

D. Reservation Transfers

Unable to travel yourself? You may transfer your reservation to another individual or group.

Transfer Process:

• • Notify us at least 24 hours before check-in

• • Provide complete contact information for new guests

• • New guests must accept all terms and conditions

• • Standard rebooking and postponement rules apply

Occupancy Adjustments:

Increased occupancy: If the new party is larger than your original booking, they will pay the rate difference based on current pricing for their group size.

Decreased occupancy: If the new party is smaller than your original booking, your original payment remains valid for the reservation.

Partial party travel: If some members of your original group can still travel while others cannot, the traveling members may complete the reservation under the original terms.

If your transfer involves unusual circumstances, please contact us directly.

Financial Responsibility: The original booking party remains financially responsible until the transfer is confirmed and any rate adjustments are settled.

E. Rate Adjustments

Accommodation rates may increase between your original booking date and your rescheduled check-in date.

If rates have increased at the time of rebooking, you will pay the difference. This includes:

• • Higher base rates for your new dates

• • Minimum night requirements for restricted periods

• • Peak season or holiday premiums

Your original payment serves as a deposit toward the current rate for your new dates. Promotional rates and special offers do not transfer to rebooked reservations.

Booking Guarantee Protection: Guests who rebook under our Booking Guarantee (Section F) are protected from all rate adjustments.

Section 3: Worry-Free Upgrade

G. Premium Flexibility Option

For guests seeking maximum peace of mind, we offer an optional Worry-Free Upgrade that provides enhanced flexibility throughout your booking validity period.

Upgrade Pricing:

• • Standard: 10% of booking fee

• • Weekend: 15% of booking fee

• • Peak: 18% of booking fee

Benefits Included:

• • All rebooking fees waived

• • All postponement penalties waived

• • 5 modifications allowed (instead of 3)

• • Full medical exemption benefits retained

Terms & Limitations:

• • The Worry-Free Upgrade covers the booking, not individual guests

• • All other terms and conditions remain in effect

• • One-year validity period is unchanged

• • Rate adjustments (Section E) still apply unless protected by Booking Guarantee

• • Upgrade fee is non-refundable

• • Must be purchased at time of booking or within 48 hours of confirmation

Section 4: Our Commitments to You

F. Booking Guarantee & Fair Practice

If unforeseen circumstances prevent us from accommodating you on your reserved dates, we will provide compensation based on the timing of our cancellation:

• • More than 14 days before check-in: 20% discount on all future stays

• • 8–14 days before check-in: 30% discount on all future stays

• • 2–7 days before check-in: 50% discount on all future stays

• • Within 48 hours of check-in: One complimentary night added to your rescheduled reservation

Guarantee Terms: Your compensation includes:

• • Extended validity (one year from the new booking date)

• • Equivalent booking terms (same day of the week, same accommodation package, same guest capacity)

• • Complete fee protection (no rebooking fees, no rate adjustments, no additional charges)

• • Standard day equivalency (applies to regular weekdays and weekends; excludes public holidays and holiday eves)

Your Booking Guarantee protections remain in effect for your first postponement after we reschedule you. Subsequent changes follow standard terms and conditions.

Force Majeure

Qualifying Events:

• • Natural disasters (earthquakes, floods, hurricanes, tsunamis)

• • Acts of God or extreme weather events making travel impossible

• • Government-mandated travel restrictions or border closures

• • War, terrorism, or civil unrest affecting the region

• • Pandemics or public health emergencies with official travel advisories

• • Utility failures or infrastructure damage beyond our control

Our Response:

Property unavailable: The Silver House Private Villa Janda Baik is rendered uninhabitable or inaccessible, you will receive a full credit toward a future stay with extended validity.

Travel restricted: If government restrictions prevent you from reaching us, your reservation validity will be extended by 6 months beyond the restriction period.

Mutual impossibility: If circumstances make the reservation impossible for both parties, we will work with you to reschedule or provide alternative arrangements.

Limitations:

• • Force majeure does not entitle either party to monetary refunds

• • Extended validity periods apply only to the original booking value

• • We are not liable for travel costs, accommodation elsewhere, or consequential damages

• • Standard terms and conditions apply to any rescheduled reservations

• • This clause does not override government regulations or safety requirements

Verification: Force majeure claims require documentation of the qualifying event (government notices, weather advisories, official restrictions, etc.).

Contact Information

For questions regarding these terms, please contact us at:

The Silver House Private Villa Janda Baik

Lot 28603, Jln Cheringin Tengah 1, Janda Baik, Bentong Pahang.

Email: stay@thesilverhouseprivatevillajandabaik.com.my

Phone: +60 11-5411 7057